Operations
Fulfilment SLAs, stock drift, returns anomalies, supplier performance — on one surface.
- SLA misses today
- Backorder risk
Now in private beta · Spring 2026
Bring clarity to your data & ops.
Lumen is an AI operations agent for ecommerce teams. Ask questions across Shopify, Postgres, Slack, GitHub, your warehouse and your support tools — in plain English, with the work shown.
- Read-only by default
- Full audit log
lumen · ops
You
Lumen
18 orders at risk — 14 ship via Carrier B from LDN-02. That's a 3× over the 30-day baseline.
shopify.orderscarrier.tracking
Orders at risk · by carrierlast 24h
For the whole operating team
One honest answer, wherever the question comes from.
Ops, finance, support, and engineering all live around the same data. Lumen gives each of them a calm, competent colleague with access to the full stack — and always shows its working.
Finance
Margin by SKU, refund exposure, payout reconciliation, cohort LTV — reconciled from source.
- Refund exposure
- Payout diff
Support
Order state for a specific ticket, repeat-issue patterns, whether a refund actually landed.
- Ticket #48210
- Refund status
Engineering
Deploys, error rates, schema, integrations. The boring integrity of the pipes.
- p95 since deploy
- Schema diff
How it works
A calm, competent colleague with root access to everything.
Lumen composes TypeScript inside a sandbox and runs it against read-only connectors you approve. Every answer cites the tools it used, the query it ran, and the rows it touched.
Ask
Which orders are likely to miss SLA today, and why?
Integrations
Connects to the systems you already run on.
Connects to the tools you already run on, read-only by default. Scoped write access is opt-in per workspace, per tool, and per user — with a full audit log and an incognito mode for sensitive questions.
In the wild
Monday mornings used to be four people in four tabs. Now one of them asks Lumen, and by 9:15 we're making decisions.
Maya Reinholt
Head of Operations · Harlow & Co.
First-turn answers
Most questions are resolved in the first reply, with the work shown — no back-and-forth with a dashboard.
Cited sources
Every answer lists the tools it used, the query it ran, and the rows it touched.
Read-only by default
Writes require explicit, scoped approval per workspace, per tool, per user.
Audit log & incognito
Every run is logged. Incognito mode keeps sensitive questions off the record.
A senior teammate, on every question.
Lumen is in private beta with a small cohort of mid-market ecommerce teams. Tell us about your stack and we'll be in touch within a week.