ShipEngine

ShipEngine · Live

Ask ShipEngine why a parcel hasn't moved.

Read ShipEngine shipments, rates, labels, and tracking events so the agent can answer fulfilment and delivery questions across carriers.

Connect ShipEngineHow it worksLive
Auth
API key
Access
Read-only by default
Plan
Every plan
Freshness
Live — every call hits ShipEngine's API
Available on
Every plan

Examples

Questions teams actually ask.

The tools it pulls from are shown inline — every answer in Lumen cites the underlying records it read.

Tracking

Pull the latest tracking events for orders shipped in the last 7 days that haven't reported delivery.

pullslistShipmentsgetTracking
Rates

Compare USPS, UPS, and FedEx rates for a 2 lb parcel from our warehouse to ZIP 10001.

pullsgetRates
Performance

Average transit time by carrier and service level over the last 30 days.

pullslistShipmentsgetTracking

Scope

What Lumen sees. What it can change.

Read is on by default. Every write is a separate toggle, capped per user, and logged.

Read

What Lumen reads

Lumen calls the ShipEngine REST API using the API key you paste at install. Read scope only by default — label purchase requires explicit admin opt-in.

  • Carriers

    List of connected carrier accounts with services and packages

  • Rates

    Quote rates for a given parcel + addresses across all connected carriers

  • Shipments

    Search by date / order ID / status; shipping cost; selected service

  • Tracking

    Latest event, status, ETA, full event timeline

  • Addresses

    Validate destination, normalise format, flag undeliverable

Write · opt-in

What Lumen can write

Lumen does not buy labels or void shipments by default. These can be admin-enabled per workspace if you want the agent to act.

    Every call is logged with user, operation, shipment / tracking number, and date range. Exportable as CSV.

    Install

    Connect in under a minute.

    No keys, no call, no app marketplace fine print.

    1. Generate a key
      01

      Create a ShipEngine API key

      In ShipEngine → API Management, generate a key for read access. Copy the value — you'll only see it once.

    2. Connect
      02

      Paste the key into Lumen

      In Settings → Integrations → ShipEngine, paste the key. It's stored encrypted at rest.

    3. Ask
      03

      Try a warm-up question

      Start with "Open shipments that haven't reported delivery in 7+ days" — the agent will pull recent shipments and check their tracking events.

    Connect ShipEngine. Find what's stuck before customers do.

    API key. Read-only by default. Label purchase opt-in.

    Connect ShipEngineBack to all integrations