VoC
NPS over the last 90 days, with comment themes from detractors.
pullslistResponsesgetMetrics
Delighted · Live
Ask Delighted what customers actually wrote.
Read Delighted survey responses, comments, and trends so the agent can quote real customer voice when explaining churn, refunds, or product issues.
- Auth
- API key
- Access
- Read-only
- Plan
- Every plan
- Freshness
- Live — every call hits Delighted's API
- Available on
- Every plan
Examples
Questions teams actually ask.
The tools it pulls from are shown inline — every answer in Lumen cites the underlying records it read.
Themes
Cluster the last 200 NPS comments — what themes drive promoters vs. detractors?
pullslistResponses
Customer
Pull every Delighted response from `[email protected]` and tell me how their score has trended.
pullslistResponses
Scope
What Lumen sees. What it can change.
Read is on by default. Every write is a separate toggle, capped per user, and logged.
Read
What Lumen reads
Lumen calls Delighted's REST API using the API key you paste at install. Read scope only — Lumen never sends surveys or modifies feedback.
- Responses
Score, comment, person email/name, properties, completed-at
- Metrics
Aggregate NPS / CSAT / CES, trend over time, by segment
- People
List of survey recipients, last-surveyed date, last-score
- Surveys
Survey definitions, schedule, status
- Tags
Tag definitions, usage counts on responses
Write · opt-in
What Lumen can write
Lumen does not write to Delighted. Survey sending and PII edits are out of scope.
Every call is logged with user, operation, survey or response ID, and date range. Exportable as CSV.
Install
Connect in under a minute.
No keys, no call, no app marketplace fine print.
- Generate a key01
Create a Delighted API key
In Delighted → Account settings → API, copy the API key. Lumen stores it encrypted.
- Connect02
Paste the key into Lumen
In Settings → Integrations → Delighted, paste the key. Stored encrypted at rest.
- Ask03
Try a warm-up question
Start with "NPS trend over the last 90 days, with detractor comment themes" — the agent will pull responses and cluster the comments.
Connect Delighted. Quote the customer, not the slide.
API key. Read-only. PII surfaced only on direct lookup.